After receiving numerous complaints from customers, both Carphone Warehouse and Phones 4U have taken the decision to stop selling the Sony Ericsson Satio handsets “temporarily” both companies have announced.
There are no details available as to exactly what has been going wrong with the mobile phone as none of the companies have been that specific but from all accounts, the problems are software related issues.
Sony are bound to be feeling the pressure just now, so what do they have to say about it?
“Sony Ericsson confirms that it has been made aware that a small number of consumers have experienced software issues with its Satio handset when using certain applications” the company said in a statement.
We get some clues as to the full nature of the problems online in reviews written by customers who have been affected by the software glitches.
“Now on my second Satio and it still has the same issues” the BBC reported that one user by the name of Iain H. wrote on an online review site
“Screen freezing and no ring tone. Only way to solve the problem is to take the battery out”
Other reviewers were complaining about the Sony Ericsson Satio for exactly the same issue. “I’m glad I’m not the only one with this problem” the reviewer added.
T Mobile, another mobile phone provider has been trying to allay customer fears. They contacted the Daily Mirror in the UK with a statement about the Sony Ericsson Satio.
“The software on the SE Satio handset is the first/launch version. As with many new devices, software is improved over time based on customer feedback.
“Sony Ericsson has committed to address the issues in the next software release, expected in two-three weeks. This will be available to download from Sony Ericsson’s website – a link will be provided on the T-Mobile website”.
So if you have a Sony Ericsson Satio and you are also having hassle, what can you do about it?
“We are working closely with Sony Ericsson to restock the Satio phone as soon as possible and will offer any customer who returns a faulty Satio an exchange of phone”. The Carphone Warehouse says in a statement.
Phones4U are also offering an exchange of phone “non like for like” and no doubt there will be others following suit.
Not good news for Sony!
Hi ….
I currently use SE Satio i face few issues over here . When i am hearing songs in middle it strucks for a second and plays .. this continues for all songs and when viewing a pic and moving to next folder i get a lines over here ..I even formated the memory card and even changed the version from Authorised service center .. yet i face the issue … wiill the phone can be exchanged if so whom and where i need to contact currently i am in Chennai can any one pls assist me in this
Ik heb de Satio sinds de lancering in november en heb de bovengenoemde problemen 3 maal ervaren
Het ging bij mij om een bevroren scherm (telkens wanneer ik in een ander menu wilde komen sprong het toestel terug naar het stand by scherm, ik kon daardoor ook geen programma’s uitzetten). De oorzaak lag hem erin dat ik de camera tussen andere applicaties door wilde gebruiken.
Ik ren niet zo gauw naar de winkel terug, zeker niet als een apparaat flipt wanneer ik alle toetsen tegelijk heb ingedrukt (camera openen, internetten tegelijk en dan iemand proberen te sms-en). Batterij eruit hielp, en bij normaal gebruik geen problemen.
Na 2 weken kwam de nieuwe firmware uit, ik liep er tegen aan toen ik naar een oplossing zocht op de website. Automatische update gedaan en probleem niet meer voorgekomen, ook niet bij raar gebruik.
Hoop dat ik hiermee mensen kan gerust stellen.