Snow Leopard has only been out since August but since then a serious problem has emerged. If a user logs into their account under ‘guest’, they may well find that their main account gets deleted.
This may not sound too serious but for some people it has meant the loss of all their pictures, videos and documents, basically masses upon masses of information that you can’t recover, unless of course you have it backed up, which many people are pretty lazy at doing to be honest.
The problem seems to be hitting those hardest who had a main profile set up before they upgraded to the new operating system.
A glitch in the software means that the main account is treated more like a guest account so when the user logs out it resets the profile and returns to the default settings.
What some have found is that when they return to their main profile, all their data is completely gone.
It all came to light after more than 100 users starting reporting the problem on forums across the internet.
“I’ve been using Macs for decades…what the heck have I done here?” wrote one user on an Apple discussion forum.
“Repeated restarts and logins never get me back to me usual user acc”.
The first complaints starting appearing shortly after the operating system was released but since then more and more users have become victims of the glitch so Apple have to do something about it.
“We are aware of the issue, which occurs only in extremely rare cases, and we are working on a fix,” an Apple representative said in a prepared statement Monday.
It must be hard for Apple to come out and admit there is a serious issue here so they have watered it down a tad by saying that it only occurs in “extremely rare cases”.
I don’t know about you but when we’re talking about over a hundred complaints in a matter of weeks and growing, I wouldn’t call that extremely rare.
They are advising users to delete any previous guest accounts that were carried over during the upgrade and create a new guest account through Snow Leopard.
Snow Leopard has been plagued by bugs since its release in August, and this glitch is just the latest in a long line of problems which have included incompatibility issues with certain applications, the AirPort connection dropping and the Finder hanging or crashing.
Let’s hope there’s no more.
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